Refund policy

1. Where your products are damaged in transit

We carry transit insurance to protect our customer’s purchases, however where you have signed for goods without outlining any faults or damage then these goods may not be covered by transit insurance. You must inspect your goods upon delivery and outline any faults or damage on the delivery note before signing it. You must ask the driver to initial your remarks. If possible, please take a photo of the damage immediately following the delivery.

You must notify Versus Design of any faulty or damaged goods within 24 hours of receipt of the goods. Failure to do so will mean that any transit policy will be voided.

2. Your goods have a manufacturers fault/flaw.

If you detect a manufacturers fault with your item you must notify us within 7 days. You will be offered a replacement item if available. If a replacement item is not available you will be offered a similar item at a similar price or a refund. A refund is not available if a replacement item is available. Faults not reported within 7 days are not eligible for a refund.

3. The incorrect item has been delivered to you

Please contact Versus Design within 24 hours of the delivery of an incorrect item. We will arrange for the collection of the incorrect item and delivery of the correct item. You will not incur any additional costs in this circumstance. Your replacement item will be delivered to you within the normal delivery time frame for that item.

4. Goods damaged by you and natural wear and tear.

We will not accept the return of goods that are damaged by you (accidentally or otherwise) or due to natural wear and tear following delivery.

5. Method and payment of refunds.

You accept that all refunds will be provided to you by electronic funds transfer to your nominated account or in any other way decided at the discretion of Versus Design.

6. Change of Mind

As we are an online-only store who source products from physical suppliers and manufacturers, Versus Design cannot offer returns or refunds on goods you have purchased based solely on a change of mind. While Versus Design aims to provide you with as much information as possible about the products offered for sale on this website in order to assist you with making the best possible purchase decision, you acknowledge that, subject to the Refunds and Returns Policy and to the Cancellation of Order Procedure contained in these Terms and Conditions, all purchases of goods from this website are final.

You accept you will not be entitled to refuse delivery of goods nor request a return, refund or exchange of goods you have purchased from this website on the basis that you have changed your mind about the purchase of the goods.

CANCELLATION OF ORDER
You may cancel an order only if the order has not been placed with the supplier, however the following charges will apply:

(i) if your order has not been placed with the supplier and you have paid by cheque or electronic funds transfer we will issue you with a full 100% refund less any transaction costs and bank fees incurred by Versus Design.
(ii) if your order has not been placed with the supplier and you have paid by credit card either over the phone or via our online payment system you will be offered a full refund less any fees charged to us by the bank to make the refund transaction.

COLOURS OF PRODUCTS
We take care to ensure we provide you with accurate colour descriptions and images, however there may be reasons why the colour of your item on arrival is not as depicted on your screen.

1. Colours of products displayed on your computer monitor may vary from the actual colour of the item you are purchasing, due to the high variance in colours utilised by computer monitors.

2. Many of our products are hand made and there may be variance in colour or pattern for this reason. Products where this may occur have this noted on the item description.

We will not offer a refund due to a variation in colour from that depicted on our website and your screen.